Preply is an online language learning platform that connects students with experienced tutors from around the world. With over 49,000 tutors in more than 50 languages, Preply empowers learners to achieve their language goals. At the heart of Preply's success lies its dedicated customer service, which provides exceptional support throughout the learning journey.
Benefit 1: 24/7 Availability:
- Preply offers round-the-clock support, ensuring prompt assistance regardless of time zone or location.
- 98% of customer inquiries are resolved within 24 hours.
Benefit 2: Personalized Support:
- Each Preply student is assigned a dedicated customer service representative.
- Representatives take the time to understand individual needs and provide tailored solutions.
- 95% of customers report feeling satisfied with the personalized support they receive.
Benefit 3: Multi-Channel Support:
- Students can access Preply customer service through various channels, including email, live chat, and phone.
- This flexibility allows learners to choose the most convenient method for their needs.
Channel | Average Response Time | Availability |
---|---|---|
1-2 hours | 24/7 | |
Live Chat | Immediate | 24/7 |
Phone | 1-3 minutes | Monday-Friday, 9 AM-5 PM EST |
Story 1: Overcoming Language Barriers
- Maria, a beginner Spanish learner, struggled to understand verb conjugations.
- Preply customer service connected her with a tutor who patiently explained the concepts in a clear and engaging way.
- Maria's confidence grew, and she soon achieved her goal of conversational fluency.
Story 2: Tailored Tutoring for Busy Professionals
- John, a corporate executive, needed to master business English for an upcoming presentation.
- Preply customer service helped him find a tutor who tailored lessons to his specific business needs.
- John received personalized feedback and guidance, enabling him to deliver a successful presentation and advance his career.
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